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Windy's brother, Bruiser
Bruiser with ball

Initial Consultation

The goal of the initial consultation is to introduce ourselves to you and your family pet(s), review previous medical history, and address current health needs. This includes a comprehensive physical exam, if your pet is ready. Some pets may still experience fear, anxiety, and/or stress, even when in the comfort of their own home. With a strong history, clinical signs, and a visual exam, evaluation and consultation can still be successful (depending on the presenting complaint). However, a follow-up appointment, with pre-visit pharmaceuticals (i.e., light oral sedatives), needs to be scheduled to complete the physical exam. This will be charged as a follow-up house call service.

What to expect for the house call service

Hover over each image, for details.

Dogs waiting in line for an appointment.

Preparing for the

House Call

  • Request an appointment and online.
  • Schedule and confirm an appointment time, with a reservation fee of $75.
  • Complete pre-visit questionnaires.
  • Submit a vaccine history and a minimum of 2 years of medical records.
  • Designate an area in your home for consultation.
  • Have your pet's favorite treats available, in case they do not like ours.
  • Keep your pet calm and stress-free.
  • Place cat patients in a carrier or small room too prevent them from escaping.

  • Request appointment and submit registration online.

  • Confirm appointment time, with deposit.

  • Complete pre-visit questionnaire.

  • Submit vaccine history and last 2 years of medical records.

  • Designate area in home for consultation.

  • Take out your pet's favorite treats.

  • Keep your pet calm and stress-free.

  • Place cat in a carrier or small room, where they cannot escape.

  • Request appointment and submit registration online.

  • Confirm appointment time, with deposit.

  • Complete pre-visit questionnaire.

  • Submit vaccine history and last 2 years of medical records.

  • Designate area in home for consultation.

  • Take out your pet's favorite treats.

  • Keep your pet calm and stress-free.

  • Place cat in a carrier or small room, where they cannot escape.

  • Request appointment and submit registration online.

  • Confirm appointment time, with deposit.

  • Complete pre-visit questionnaire.

  • Submit vaccine history and last 2 years of medical records.

  • Designate area in home for consultation.

  • Take out your pet's favorite treats.

  • Keep your pet calm and stress-free.

  • Place cat in a carrier or small room, where they cannot escape.

Cats at Home

  • We will notify you via text when we are on our way to your home. 

  • There is a 45 min window before and after the appointment time.

  • We will introduce ourselves to the family, review the vaccine and medical history together, discuss the primary reason(s) for the visit,

  • Please note: If necessary, multiple concerns should be prioritized as not all can be addressed in one appointment.

  • We will perform a physical exam, diagnostics, treatments, and discuss our recommendations and estimate.

During the House Call

Winding down after the appointment.

  • Allow your pet to decompress for a bit without other housemates.

  • If needed, review the treatment plan and purchase any prescribed medications through our online pharmacy.

  • You should receive discharge instructions or follow-up information within the next 24-48 hrs.

  • Follow the treatment plan and contact us via email or text if you have any questions.

  • Schedule any follow-up visits or telemedicine appointments and report any adverse effects as soon as possible via text.

After the House Call

Next steps will depend on your pet's unique needs. For example:
New illnesses (or not yet addressed at first appointment) will require a new house call appointment.
  • Follow-up house call visit.
  • A physical exam to monitor progress, resolve illness, adjust the plan, or attempt a second physical exam with a light oral sedative.
  • Alternatively, progress checks can be done as a telemedicine appointment via online video, phone call, email, or text. 
  • Detailed discussions which cannot be completed within a 20-min post-exam, will require a scheduled, follow-up appointment.
Ways to monitor health progress

Progress Report

** Please note: These are summaries, meant to serve as guidelines on how to achieve our individualized goals.

Did you know that cuddling releases happy hormones?
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